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Please note: only one (1) location and type of service may be selected on this form. If you wish to provide feedback on other locations and services, please complete additional forms.



Dear Resident/Customer: The Los Angeles Department of Building and Safety appreciates the opportunity to serve you. Please take the time to give us your honest opinion regarding your level of satisfaction with our services. Your comments and suggestions are important to us.

Forms are reviewed by Management, and based on your input, used to identify areas of improvement or to provide recognition to staff for exemplary service. The information you give us today will enable us to better serve you tomorrow.


PLEASE ANSWER THE FOLLOWING QUESTIONS. YOUR INPUT WILL HELP US IMPROVE OUR SERVICE.


Service Date:

1. Where service was provided: (Please submit a separate form for each location where service was provided).
  Internet
Metro Office: 201 North Figueroa St., L.A.
Van Nuys Office: 6262 Van Nuys Blvd., V.N.
Van Nuys Code Enforcement Office: 14410 Sylvan St., V.N.
Wilshire Office: 3550 Wilshire Blvd., L.A.
San Pedro Office: 638 South Beacon St., S.P.
Phone Call
Metro Case Management: 201 North Figueroa St., L.A.
West Los Angeles Office: 1828 Sawtelle Blvd., L.A.
West Los Angeles Inspection Office: 11620 Wilshire Blvd., L.A.
South Los Angeles Office: 8475 South Vermont Ave., L.A.
Other Office:


2. Please indicate the LADBS service for which you are providing feedback: (Please submit one form for each service).
  Building Plan Check Building Records Case Management Inspection
  Electrical Plan Check Express Permits Grading Code Enforcement
  Licensing Mechanical Plan Check Zoning Information ePermit
  eCommerce


Other


FOR QUESTIONS 3 THROUGH 6, ON A SCALE FROM 1 TO 5 WHERE 1 REPRESENTS "POOR" AND 5 REPRESENTS "EXCELLENT," PLEASE RATE YOUR LEVEL OF OVERALL SATISFACTION WITH THE OFFICE VISITED.

3. How would you rate the overall service you received?
  (Poor)    1              2              3              4              5     (Excellent)


4. Were we courteous?
  (Poor)    1              2              3              4              5     (Excellent)


5. Was your request(s) handled in a timely manner?
  (Poor)    1              2              3              4              5     (Excellent)


6. How would you rate our facility (waiting area, counter area, etc.)?
  (Poor)    1              2              3              4              5     (Excellent)


7. How would you rate the City’s permit service compared to other cities in which you do business?
  Worse Same Better  
 
  Comments:
     chars left


8. Were you appropriately directed to the service(s) you needed?
  Yes      No
 
  If "No", what happened?
     chars left


9. Please provide any additional comments or suggestions in the space below.
     chars left


10. Please indicate below if you would like a supervisor to contact you, request a second opinion, or provide additional feedback.
  Yes      No
 
If you checked 'Yes', please provide the following information. To better serve you, please provide as much information as possible.

 
    Job Address:
       Number Direction/Street Name City/Zip
 
    Permit No.: - -
    Order to Comply No.:
    Correction Notice No.:
   Name of Plan Checker / Inspector:

   Description of the specific issue you would like supervisor to address:
    chars left


Name: Telephone: E-mail:


Customer Contact:

For emergencies, please call 9-1-1.

For Department and/or City services information, please call 3-1-1.

For Hotline issues, please call (213) 482-6755 during normal business hours (7:30 a.m. to 5:00 p.m., Monday thru Friday). After normal business hours, you may leave a message and your call will be returned on the following business day.

As a covered entity under TITLE II OF THE AMERICANS WITH DISABILITIES ACT, the City of Los Angeles does not discriminate on the basis of disability and, upon request, will provide reasonable accommodation to ensure equal access to its programs, services and activities.